Rental Policy

What constitutes a rental period?

 4 Hour Rate: 4 consecutive hours during business hours

 Day Rate: 24 consecutive hours

 Week Rate: 7 consecutive days to the same time

 4 Week Rate: 4 consecutive weeks to the same time


Valid TX Driver's License with address and a major credit card or debit card that we accept.

Required at time rental item is picked up. Payment by a major credit card or debit card in the Client's name is required. We will not take credit cards over the phone. 

Rental customers will be required to leave a deposit on items rented (excluding AR customers). Deposits vary per item. Deposits refunded on return of rental item (full of fuel, clean, no damages, etc.).

Metered Rates:
Rates for rental items equipped with hour meters are based on 8 hours per day, 40 hours per week, 160 hours per month. Additional usage will be charged accordingly.

Disposal Fee: 
10% of the rental rate will automatically be charged at time of pick-up. Fee applies to all contracts.

While we have an extensive inventory, reservations are recommended in order to guarantee the items you want.

Reservation Policy:
A 50% reservation deposit is required to take items out of our rental inventory and hold them for your event. You will be able to make changes to your order up to 7 working days prior to your event. The rental balance is due at pick up or before the delivery. Full payment is required for reserving orders that include tents or any construction/outdoor equipment. The original reservation deposit of the original agreement is non refundable.

Prices subject to change. Please call for price quotes. All rental charges are for time out, whether used or not.

Delivery and Pickup: 

(a)All deliveries are made to a single location, tailgate drop off and immediately accessible to our trucks. Additional charges will apply for stairs, steep embarkments, or other hazardous/difficult delivery conditions. Our delivery fees do not include set-up or breakdown of equipment.

(b) Tables and chairs will be broken down, stacked and ready for pick-up prior to Northwest Rentals personnel arrival. If not a teardown fee will be assessed and applied to the rental agreement.

(c)If desired, arrangements must be made prior to delivery or pick-up. Please check and count all items upon delivery with the delivery person.

The customer is responsible for all replacement costs and repair charges that are assessed on lost or damaged equipment. If no one is available to receive the equipment our count must be accepted.

(d)If our driver cannot locate the items or get access to where they are for any reason, the delivery or pick-up fee will apply and be charged a second time for the return trip. We can usually accommodate special situations as long as we have advance notice.

(e)Shortages must be reported prior to the event or the invoice quantities will be considered received.

(f)If you prefer, you may pick-up and return your rental items to our location.

(g) Delivery and pick-up hours are during normal business hours, after hours have an additional fee.

Responsibility for rental items remains with the customer from delivery to return. All items should be secured and protected from the weather. Additional charges for replacements are made for missing or damaged items.


These policies do not supersede what is stipulated in the signed rental contract - please refer to our rental agreement for complete terms and conditions.