Terms & Conditions
1. Rental Terms. This is a rental agreement only. Rental Items shall remain the personal property of Northwest Rentals. No operators are furnished with the Rental Items. The rental period commences on the “Delivery/Out” date and ends on the “Pick-up/In” date/time shown on the Order. If Client makes greater use of the Rental Items than agreed upon, or does not return items by the “Pick-up/In” date/time shown on the Order, additional fees will be charged. Orders finalized within 14 days of the installation may be subject to increased pricing.
2. Payment. Required at time rental item is picked up. Payment by a major credit card or debit card in the Client's name is required. We will not take credit cards over the phone. Rental customers will be required to leave a deposit on items rented (excluding AR customers). Deposits vary per item. Deposits refunded on return of rental item. A 50% reservation deposit is required to take items out of our rental inventory and hold them for your event. You will be able to make changes to your order up to 7 working days prior to your event. The rental balance is due at pick up or before the delivery. Full payment is required for reserving orders that include tents or any construction/outdoor equipment.The original reservation deposit of the original agreement is non refundable. Any amounts not paid when due shall bear interest at the lower of the maximum rate permitted by law or 1.5% per month (18% per annum) from the date due until the date paid. Northwest Rentals may elect at any time to revoke credit and or open account privileges. Northwest Rentals may charge a fee of $25.00 on all returned checks.
3. Cancellation. Except for a cancellation for a default by Northwest Rentals, upon any cancellation of an accepted Order Client shall be responsible for the cancellation fees specified in the Order. If no cancellation fee is specified in the Order, the following cancellation fees shall apply: The original reservation deposit of the original agreement is non refundable. Orders cancelled after being loaded on a truck, or at or after the specified pick-up time, 100% of the invoice total is not refundable.
4. Client Contracts. Any contract requirements imposed by Client or any venue must be provided for Northwest Rentals review and approval no less than 14 days in advance of the delivery date. It is Client’s responsibility to timely provide for Northwest Rentals review and approval any Client or venue PO, non-disclosure, hold harmless or other agreement.
5. Compliance with Laws; Safety. Client is responsible for obtaining all permits and/or licenses from the appropriate government agencies. If permits or licenses are denied for any reason, Client remains responsible for all obligations pursuant to this Agreement. Client shall not move the Rental Items from the address at which Client represented they were to be used. Client shall not use or allow anyone to use the Rental Items in any illegal or unsafe manner. Client shall not allow any person to use or operate the Rental Items who is not qualified or who has not received and understands the safety and operating instructions or who does not utilize all required safety equipment. Client shall comply with all applicable laws which apply to the use of the Rental Items during the rental period.
6. Access. If Northwest Rentals is delivering or installing the Rental Items, Client shall be responsible to: (a) provide or obtain access to the Event location and areas required for Northwest Rentals to unload, stage and install the Rental Items; (b) ensure all Rental Items will fit into the venue, including doors, elevators and stairwells; (c) coordinate the work of Northwest Rentals with the work of others to avoid undue delay in Northwest Rentals ability to perform the Services and install and remove the Rental Items in a timely and efficient manner; (d) ensure a safe, clear path of ingress and egress for delivery and, if applicable, installation, of the Rental Items; and (e) unless installation is included in the Order, fold and stack the Rental Items, rinse and re-rack all dishes, wipe down all catering equipment and return all Rental Items to the drop-off location for Northwest Rentals to pick-up. If Client has any questions about the space needed for Northwest Rentals to unload, stage and install the Rental Items it is Client’s responsibility to ask. Client is responsible for any delays or extra costs associated with providing insufficient access or space. Northwest Rentals may refuse to deliver Rental Items if there is no safe means of ingress and egress, or charge additional labor costs, and Client shall be responsible for all related cancellation fees and additional labor costs.
7. Damage to Non-Rental Items. Northwest Rentals has no responsibility to move any non-rental items. If, as a courtesy, Northwest Rentals agrees to move any non-Rental Items, such activity is at Client’s sole risk. Northwest Rentals shall not be liable for any damage arising therefrom. Provided Northwest Rentals takes reasonable care to protect such surfaces, Northwest Rentals shall not be responsible for any damage to pool decks, flooring, grass, tracks or other surfaces on which Client requests Northwest Rentals drive, walk or install Rental Items.
8. As-Is. Client shall inspect the Rental Items upon pick-up, arrival and/or upon installation. If Client does not notify Northwest Rentals of defective, missing or incorrect Rental Items within 2 hours of pick-up or delivery, Client shall be deemed to have accepted the Rental Items in their “as is” condition. If lighting or equipment is being powered by a generator and no redundant power or back up is scheduled for the Event, Northwest Rentals is not responsible for any damage as a result of mechanical failure. Customers receive equipment in working condition, therefore Northwest Rentals is not responsible if equipment malfunctions during customer use as a result of the customer or customer's enviornment (i.e. electrical, soil, weather conditions, operator error, etc.) in which the equipment is used.
9. Issues. Contact with issues regarding rental equipment after business hours will be made via email at or by our contact form on our website and will be addressed as soon as possible. It is the Clients responsibility to contact Northwest Rentals immediatly with any issues. Issues that Northwest Rentals deem to be the Client's fault (misuse, abuse, operator error, etc) will be charged a service call, after hours fees, repairs, damages and/or replacement costs, etc. If Client fails to attempt to contact Northwest Rentals after/during buisness hours if a problem should arise, there will be no refund, rescheduling, or exchanges of equipment. Client is responsible for understaing equipment operation at time of pick-up, Northwest Rentals is not responsible if the Client fails to understand the correct operation/use of equipment while in the customers possession. It is the Clients responsibility to return the equipment and receive operation instructions or pay a service call fee.
10. Delivery/Pick-up. For pick-up Orders, Client agrees to return to Northwest Rentals the Rental Items by the agreed return date/time (“pick-up/In” date/time on Order) or be responsible for all pick-up charges and late fees. If the Order includes delivery and pick-up, Client agrees to provide a secure storage location and Client accepts all risk including damage to and liability relative to Rental Items for a reasonable period of time until the Rental Items are picked up by Northwest Rentals. If additional pickups are needed, a delivery surcharge may be assessed.
11. Loss or Damage. Client shall be responsible for any losses or theft of Rental Items, and all damage to Rental Items beyond ordinary wear and tear, while in the possession or control of Client. Linens and drapes must be dry before being placed in bags or they may mildew or be otherwise damaged. Client will pay for all Rental Items lost or damaged in an amount equal to the replacement cost of the Rental Items. Cleaning fees may be charged if additional cleaning is required to return Rental Items to the condition in which they were provided to Client. The damage deposit is fully refundable if all items are returned in the same condition as received, normal wear and tear excepted. Damage or loss of items, and excess cleaning fees, will result in reduction or forfeit of damage deposit in an amount of up to the replacement cost of the damaged or lost Rental Items or amount of the cleaning fee.
12. Weather Events. Northwest Rentals will use commercially reasonable efforts to minimize weather related risks of any outdoor Event. However, should any appropriately installed Rental Items become unusable after delivery to the Event due to high wind, snow, rain, flooding, extreme cold or heat, or any other factor beyond Northwest Rentals control, Client shall still be liable for payment in full of all charges. At Client’s request, subject to availability, Northwest Rentals will attempt to repair, reinstall or replace any properly installed Rental Items damaged due to weather events and Client shall pay Northwest Rentals actual costs in connection therewith plus an administrative cost of twenty percent (30%). If there is forecasted to occur during installation extreme weather, Northwest Rentals may decline to install the Rental Items for the safety of Northwest Rentals employees and others.
13. No Warranties. Northwest Rentals makes no warranty of merchantability or fitness for any particular use or purpose, either expressed or implied. There is no warranty or representation that the Rental Items are fit for Client’s particular intended use or that they are free of latent defects. Northwest Rentals shall not be responsible for any defect or failure unknown to Northwest Rentals. Northwest Rentals is not the manufacturer of the Rental Items or agent thereof.
14. Injury or Damage. Client will take all necessary precautions regarding the Rental Items, and protect all persons and property from injury or damage while in possession or control of the Rental Items. Client agrees to indemnify, defend and hold harmless Northwest Rentals from and against any and all liability, claims, judgments, attorney's fees and costs, including, but not limited to, injuries or death to persons and damage to property, occurring while the Rental Items are in the possession or control of Client, arising out of the use, maintenance, operation, possession, or rental of the items rented, however caused, except arising through the sole gross negligence or willful misconduct of Northwest Rentals.
15. Assumption of Risk. Client is fully aware and acknowledges there is risk of injury or damage arising out of the use or operation of the Rental Items and voluntarily assumes all of the above risks. Client agrees to release and discharge Northwest Rentals from any and all responsibility or liability from such injury or damage against Northwest Rentals which Client otherwise may be entitled to assert, except to injury or damage arising through the sole gross negligence or willful misconduct of Northwest Rentals.
16. Waiver of Special Damages. UNDER NO CIRCUMSTANCE WILL NORTHWEST RENTALS BE LIABLE FOR ANY LOSS OF PROFITS, SAVINGS OR BUSINESS, OR FOR ANY OTHER SPECIAL, INCIDENTIAL, INDIRECT, EXEMPLARY, CONTINGENT, PUNITIVE OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, WITHOUT REGARD TO WHETHER NORTHWEST RENTALS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
17. Force Majeure. Northwest Rentals performance under this Agreement will be excused or may be delayed or modified without liability in the event of severe weather conditions, strikes, labor disputes, riots, accidents, natural disasters and other Acts of God, and governmental mandates beyond Northwest Rentals control. In such event, Northwest Rentals will promptly notify Client of such conditions. At Client’s request, Northwest Rentals will use reasonable efforts to provide substitute Rental Items and Services, subject to each party’s written approval of the substitute Rental Items and Services and Rental Prices and Fees.
18. Tents. If the Rental Items include tents:
a. Client shall be responsible for locating underground utilities and other structures, providing Northwest Rentals with a diagram showing the location thereof, and for any damage resulting from Northwest Rentals encountering unmarked underground utilities or structures.
Tents are designed to be secured using stakes or, for asphalt or concrete surfaces, concrete anchors or blocks. Client accepts full responsibility, and shall indemnify, defend and hold Northwest Rentals harmless, from and against any claims or damage to persons or property resulting from Client requesting any tent be installed and secured in any other manner. Northwest Rentals is not responsible for repairing asphalt or concrete surfaces damaged in connection with the normal installation process.
b. Client agrees: (i) prior to the time Northwest Rentals is scheduled to arrive for installation, to clearly mark the exact location of the tent and have the installation area cleared; (ii) to have a representative present at the time of tent erection; and (iii) to have the contents of the tent, other than Rental Items being picked up by Northwest Rentals, cleared out before the date the tent is to be taken down. In order to install or takedown a tent, Northwest Rentals must have clear unobstructed space that is larger than the tent by at least 10 feet on each side and end of the tent. Client shall be responsible for additional charges for any delay incurred, or additional labor, resulting from Client’s failure to prepare the installation site in accordance with these specifications or Northwest Rentals being required to relocate any tent which was installed according to Client’s original instructions.
c. Tents are rented on an “AS IS” basis. Although the canvas and vinyl fabrics of the tents have been treated for water repellency, Northwest Rentals disclaims any guarantee or warranty as to the effectiveness of such treatment, or that the fabric of such Items will not stretch, shrink, crack, fade, tear, or leak.
d. From the time Northwest Rentals employees leave after installing the tent, Client shall maintain the tent(s) in good condition. Client shall make no alterations to any tent without Northwest Rentals prior written permission. Signs or banners shall not be affixed to the tent top or walls and may be hung only from the “D” rings or wall rope on the side valance of the tent, or from ropes strung between tent poles. DO NOT USE TAPE ON TENT TOPS OR SIDES. Client shall not allow cooking, fire or any combustible materials under or with twenty (20) feet of the tent unless such items were included in the Rental Items and were installed by Northwest Rentals. Any such cooking, fire or combustible materials included in the Rental Items are not moved from the locations in which they were installed by Northwest Rentals.
e. Tents are temporary structures and will not withstand strong wind, rain, lighting, earthquake or other conditions. A tent installed in a safe manner may become unsafe due to such conditions. Client has responsibility to monitor weather and other conditions, especially wind, and bears all responsibility for the safety of persons and property and the decision whether or not to evacuate the tent and tent areas. Client is responsible for developing an evacuation plan for tents and Client should ensure its on-site personnel are thoroughly familiar with tent evacuation procedures. In the event of a predicted or actual extreme weather events, Northwest Rentals may decline to install, or may dismantle, any equipment, for the safety of Northwest Rentals and Client personnel, Event attendees and others.
19. Trailers. Prohibited Uses:
The following uses of Trailer are prohibited: (a) transporting dangerous or hazardous items or illegal material; (b) transporting living persons; (c) towing the Trailer by anyone under the influence of drugs or alcohol; (d) allowing the Trailer to be towed by anyone who is not a renter or an Authorized Driver; (e) any use of the Trailer by anyone who obtained the Trailer or extended the rental period by giving us false, fraudulent or misleading information; (f) use of the Trailer in furtherance of any illegal purpose or under any circumstance that would constitute a violation of law other an than a minor traffic citation; (g) use of the Trailer outside 50 mile radius of 8026 Jacksboro Hwy. Fort Worth, TX 76135; (h) use of the Trailer when loaded beyond its capacity, as determined by the manufacturer of the Trailer; (i) towing the Trailer through or under any structure without sufficient overhead or side clearance; (j) use of the Trailer when it is reasonable to expect you to know that further operation would damage the Trailer; (k) using the Trailer in a manner that causes damage to it due to inadequately secured cargo; (l) damaging the Trailer by your intentional, wanton, willful or reckless conduct; (m) damaging the Trailer by placing signs, lettering or painting in the Trailer and, (n) in violation of any Federal, state or local law, ordinance, or regulation. (o) transportation of motor vehicles. Customers are responsible for all incurred fees resulting from non compliance with prohibited uses, including but not limited to; maintenance costs, repair costs, tire replacement/repair, over mileage use ($.40 per mile), and recovery costs.
20. Legal Fees. The prevailing party in any dispute under this agreement shall be entitled to recover its attorney's fees and costs in such action or proceeding.